Yesterday I brought up the notion of standards for managers. By standards, I mean basic expectations. Here my basic expectations of managers:
Managers ought to be accountable and take ownership.
Managers should make a positive contribution to the business (not just maintain it).
Managers should be outstanding role models because they influence the culture and tone of the business.
Managers need to produce results.
Managers should build and maintain positive partnerships with peers, team members, managers and customers.
Managers must have their finger on the pulse of the company and know when changes in approach make sense and would be of benefit.
Good managers are responsive to other’s ideas and concerns.
Managers should ensure that all employees know and understand the mission, including how their work impacts the mission.
Managers ought to ensure that their team members are focused and clear about what’s expected of them.
Managers ought to create a work environment where people want to do their best work.
Managers ought to have the courage to make tough decisions and solve difficult problems.
Work/processes that do not optimally impact the mission should be reengineered, improved, changed or eliminated.
Managers must keep their agreements, renegotiating when conditions change. Integrity means “doing what you said you would.” Managers are expected to act with integrity.
Managers should proactively seek coaching, collaboration, and ongoing learning.
What do you think?